WARRANTY & SERVICE
All HELM watches include a one year international transferable warranty.
HELM Watches warrants that your watch will be free of defects in material and workmanship for a period of one year from the date of purchase. If you discover a defect in material or workmanship within the warranty period, we will, at our sole discretion, repair or replace your watch without charge to you, subject to the following conditions:
1. The watch was purchased from an authorized HELM Watches retailer.
2. The damage or malfunction is the result, in our sole opinion, of a defect in material or
workmanship and not the result of an accident or owner negligence.
3. The International Warranty Card included with your watch at the time of purchase is submitted
with the watch when presented for a warranty claim.
4. Shipping costs incurred in the process of presenting the watch for a warranty claim are the watch
A few examples of issues that are not considered defects in material or workmanship include: Normal signs of wear such as scratches on the case, crystal, bezel or bracelet; discoloration or signs of wear on leather or nylon straps; water intrusion that results from a failure to secure the screw-down crown (or caseback after opening), or from use at depths exceeding the watch's water resistance rating.
Your HELM watch includes an instruction manual with a number of guidelines for proper care and use. Please read it carefully to avoid misuse or improper care.
It's our genuine hope that your HELM watch will be with you for life. If you encounter a problem with your watch, whether covered by the warranty or not, we'll do our best to help.
To send your watch for service or repair, download the Service Order Form below and follow the included instructions. If you have questions, feel free to CONTACT US via the contact page for assistance.