ORDERING  &  SHIPPING
NOTE:  Due to airspace closures related to the current conflict in the Middle East, we're temporarily
              unable to ship to:  Bahrain, Israel, Kuwait, Qatar, Saudi Arabia or UAE. We apologize for the
              inconvenience and are hopeful the shipping situation will return to normal soon.

  • If you've received a shipping confirmation email from us with a tracking number for your shipment, you can track it here.

  • Most orders are processed and shipped within two days of purchase, unless stated otherwise  at the time of purchase (during holidays, for example). You can expect to receive tracking details within about five days of placing your order. If you have any question about the status of your order, please don't hesitate to contact us. 

  • The shipping fee for watches is US$35.00 per watch (and to the USA includes an additional US$10.00 duty fee). Accessories purchased with a watch are shipped together with the watch at no additional charge.
     
  • The shipping charge for accessories purchased separately begins at US$4.00 (and to the USA includes an additional US$2.00 duty fee).  

  • To Africa, India, South America and some destinations in Asia and Europe, watch orders are shipped via express courier (FedEx or DHL), with a transit time of about 5 to 7 days. Express courier shipments must be delivered to a street address (not a PO box), and a signature may be required upon delivery.

  • To the USA, Canada, Australia, Germany, the UK and many EU countries, watch orders are shipped via express mail, with a transit time of about 9 to 14 days.

  • To most destinations, accessories purchased separately are shipped via express mail, with a transit time of around 9 to 14 days (though this can vary depending on the destination).

  • The shipping fee to many EU locations and the UK includes a certain amount of prepaid duty.
    To the USA, an additional amount is added to the shipping cost to account for the current duty rates. HOWEVER, our product prices and shipping charges do not necessarily cover ALL tax or duty charges that may apply, and the buyer is solely responsible for any additional tax or duty that may be charged by the customs authority at the time of import (as well as any service fees charged by the carrier). Since these charges vary by country, we're not able to estimate the amount that may be charged.  If you're concerned about import fees that may apply to your order, please consult with the customs authority in your country before placing an order
 
  • All payment transactions are processed via PayPal, but a PayPal account is not required to make a purchase.  To pay by credit card, simply click on the "Pay with credit or debit card" option.  The transaction is still processed by PayPal, but does not require a PayPal account (in most locations).  
 
  • You should receive an automated confirmation message from PayPal and from our shopping cart system when you complete the checkout process. Within 24 hours, you should also receive a personal order confirmation email from us. Once your order is in transit, you will receive a shipping confirmation email from us with a tracking number.
 
  • All orders ship from southern China and are labeled with a customs declaration form which includes an accurate description of the contents.         
  
  • Lost / Missing / Delayed Packages: If packages are lost en route, which occasionally happens, we will send a replacement or issue a refund. Likewise, if a package has significantly exceeded the expected transit time (an indication that it may be lost), we will ensure that you get a replacement or a refund. However, if a package is addressed correctly (using the address details provided by PayPal) and tracking details or a delivery confirmation photo indicate it was delivered successfully, but the receiver claims it did not arrive or was not delivered, there isn't much we can do. If you have any concern about package theft in your neighborhood, or any concern that a courier may leave your package in an non-secure location, please use a shipping address that will prevent possible problems (such as a work address or an address where someone will be at home to receive the delivery).